malbet apps Privacy Policy
Your personal information is important to us. This document clearly describes how malbet apps collects your information, what it is used for, and how it is kept secure.
About This Privacy Policy
malbet apps ("we", "our", or "the platform") places the highest priority on the privacy of its users. This privacy policy explains what information we collect when you browse our website, create an account, or use our services, and how that information is managed.
This policy should be read together with malbet apps's Terms and Conditions, as both documents define the legal relationship between us and you. By using the platform, you are considered to have given your consent to the terms of this policy.
We may update this policy from time to time. For any significant changes, we will post a notice on the website, and the date of the latest update will be shown at the top of the policy.
What Information We Collect
1.1 Information Provided at Registration
When you create an account on malbet apps, we collect the following information:
- Full name and date of birth (for age verification — age 21+ is required for all activities)
- Mobile number and email address
- National ID card or passport number (if required for identity verification)
- bKash, Nagad, or Rocket account details for financial transactions
1.2 Automatically Collected Information
When you use our platform, certain technical information is recorded automatically:
- IP address and device type
- Browser name and version
- Operating system
- Source of your visit (referring URL)
- Pages visited and session duration
- Information from cookies and similar tracking technologies
1.3 Transaction Information
We store your deposit and withdrawal history, records of gaming activity, and details of bonus usage. This information is used to maintain service quality and for necessary verification purposes.
Purpose of Information Use
malbet apps uses your information for the following purposes:
2.1 Account Management and Service Delivery
We use your registration information to keep your account active, verify logins, process transactions, and provide customer support. Our support team is available 24/7 in both Bengali and English.
2.2 Identity and Age Verification
We verify identity to ensure all users are at least 21 years old and to prevent the same person from holding multiple accounts. This is an important part of our commitment to responsible gaming.
2.3 Financial Transaction Processing
We use financial information to successfully process deposits and withdrawals via bKash, Nagad, and Rocket, and to detect fraudulent transactions.
2.4 Communication and Notifications
We use your contact details to send notifications about important changes to your account, new promotions, and system updates via mobile number or email. You can opt out of promotional notifications at any time.
2.5 Security and Fraud Prevention
We monitor user behaviour to prevent unauthorised access, account hacking, and financial fraud, and take immediate action when suspicious activity is detected.
2.6 Service Improvement
We analyse overall usage patterns to improve the user experience, resolve technical issues on the platform, and plan new services.
Information Sharing with Third Parties
malbet apps does not sell your personal information to any third party for commercial purposes. However, there are certain situations where sharing information may be necessary:
3.1 Payment Processors
Relevant information is shared with bKash, Nagad, and Rocket to process transactions through these payment services. This information is used solely for transaction verification.
3.2 Technology and Infrastructure Partners
We use trusted technology services to operate our platform — such as server hosting, cybersecurity, and technical support. These partners are given only the limited information needed to carry out their specific tasks.
3.3 Game Providers
Our game providers — including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe — may receive limited information as part of the normal operation of gaming sessions. This information is not used beyond running the games.
3.4 Legal Obligations
We may be legally required to provide relevant information in response to a valid order or directive from a competent court or government authority.
Cookies and Tracking Technologies
The malbet apps website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that make your browsing experience more convenient.
4.1 Essential Cookies
These cookies are necessary for the basic functioning of the website — such as maintaining your login session, remembering your language preference, and verifying security. These cookies cannot be disabled.
4.2 Functional Cookies
These cookies are used to remember your preferred game categories, theme settings, and language preferences. They can be controlled from your browser settings.
4.3 Analytical Cookies
We collect anonymous analytical data to understand how users use our site. This data is aggregated — no individual can be identified from it.
You can delete cookies or stop accepting new ones at any time from your browser settings. However, this may limit the functionality of some services.
Data Storage and Security
malbet apps uses SSL encryption technology to keep all data transfers secure. Information stored on our servers is also kept encrypted, and only authorised staff can access the data they need.
5.1 Data Retention Period
We retain all your information for as long as your account is active. Even after an account is closed, financial transaction records and identity verification information are retained for a specific period as required by law.
5.2 Security Measures
We follow these technical and administrative measures:
- All connections secured with 256-bit SSL/TLS encryption
- OTP verification for account login
- Real-time monitoring of suspicious logins and transactions
- Regular security audits and vulnerability assessments
- Staff training and awareness programmes on data protection
Your Role Matters
No matter how strong our security measures are, it is important that you do not share your account password with anyone and change it regularly. Use a secure internet connection on your device, and log out of sessions on other people's devices after logging in.
User Rights
Every registered user of malbet apps has the following rights regarding their own information:
6.1 Right to Know
If you want to know what information we hold about you, please contact our support team. We will provide you with full details within the specified timeframe.
6.2 Right to Correction
You have the right to request correction of any inaccurate information in your account. Additional verification may be required for changes to your name, mobile number, or email.
6.3 Right to Account Closure
You may request to close your account at any time. As noted in our Terms and Conditions, some information may be retained for a specified period after account closure for legal reasons.
6.4 Right to Withdraw from Marketing Communications
The option to stop promotional emails or SMS is available through our support channels. However, important notifications relating to account security will always be sent.
Protection of Minors
malbet apps strictly prohibits anyone under the age of 21 from using the platform. If someone creates an account using false information and this is discovered during verification, the account will be closed immediately and the relevant information will be retained for legal review.
We never intentionally collect personal information from anyone under the age of 21. If you become aware that a minor is using our platform, please notify our support team.
International Data Transfers
As malbet apps is an international platform, your information may be processed on servers located in various countries. Regardless of where the information is processed, we maintain the standards of this privacy policy and ensure appropriate security measures are in place.
Data protection terms are included in agreements with third-party service partners, ensuring your information remains secure in all circumstances.
Contact and Complaints Resolution
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our privacy team will respond to your enquiry promptly.
Contact channels:
- Directly via the website's live chat (active 24/7)
- Email: [email protected]
To learn more about us, visit our About Us page, which has detailed information about the platform's goals and how it operates. For answers to general questions, visit our FAQ section.
Policy Changes and Effective Date
malbet apps reserves the right to change, amend, or update this privacy policy at any time. For significant changes, we will send a notification to registered users' accounts and clearly announce it on the website.
Continued use of the platform after any changes will be taken as your acceptance of the updated policy terms. We therefore recommend checking this page regularly.
This privacy policy was last updated in January 2025.
Stay Up to Date
If this privacy policy changes, we will send a notification to your account. malbet apps is always committed to transparent and responsible management of your information.